Frequently Asked Questions
Everything you need to know about your REJINA PYO experience.
Where does REJINA PYO ship?
We offer worldwide shipping. Delivery times and costs vary depending on your location, with express options available for most international destinations.
What is your return policy?
We accept returns on all full-priced items within 14 days of delivery, provided they are in their original condition with all tags attached. Please note that certain items like jewelry and swimwear may have specific restrictions for hygiene reasons.
How do I know which size to choose?
Each product page features a detailed size guide and specific garment measurements. If you are between sizes, we generally recommend sizing up for our structured pieces or contacting our customer care team for personalized advice.
Are duties and taxes included in the checkout price?
For orders shipping to the UK, EU, and USA, duties and taxes are typically included. For other international destinations, you may be responsible for local import duties upon delivery.
Can I cancel or amend my order after it has been placed?
As we aim to process orders as quickly as possible, we are unable to guarantee changes once an order is confirmed. Please contact us immediately, and we will do our best to assist you before the shipment is dispatched.
How can I track my delivery?
Once your order has been shipped, you will receive a confirmation email containing a tracking number and a link to the courier's website to monitor your package's progress.